We want you to be happy with your gear. You have 30 days from the day your order is delivered to request a return.
How to start a return
- Email us at campunknown@mail.com, or use the form on our contact page, within 30 days of delivery. Include your order number and a short note on why the item is going back.
- We check the request against the conditions below and reply, normally within one business day.
- If the return is approved, we email you the return address and step by step instructions. Where a prepaid return label applies to your order, it is included in that email.
- Pack the item in its original packaging and send it back using the instructions we gave you.
- Once it arrives and passes inspection, we approve the refund and email you to confirm.
- The money goes back to your original payment method. Banks usually post it within 5 to 10 business days after we approve it.
Please contact us before sending anything back. Items posted back to us without an approved return request cannot be accepted or refunded, because we have no way of matching the parcel to your order.
Return conditions
To be eligible, the item must be unused and in the same condition you received it, with any tags still attached and in its original packaging. You will also need your receipt or proof of purchase.
Damaged, faulty or wrong items
Please check your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, email us at campunknown@mail.com within 48 hours with your order number and a photo of the problem. We will arrange a replacement or a full refund, and you will not be asked to pay return shipping when the fault is ours.
Items we cannot take back
For safety and hygiene reasons we cannot accept returns on hazardous materials, flammable liquids or gases, including fuel canisters and lighters that have been used or filled. We also cannot accept returns on personalised or custom items, or on gift cards. If you are unsure whether your item qualifies, ask us before you buy.
Exchanges
The quickest way to get the item you actually want is to return the original for a refund and place a new order for the replacement. That way you are not waiting on the return to clear before the new item ships.
Late or missing refunds
If we have confirmed your refund and it has not appeared after 10 business days, check with your bank or card provider first, as posting times vary. If it still has not shown up, email us at campunknown@mail.com and we will trace it.
Questions
Anything at all about a return, email campunknown@mail.com and a real person will answer.
