FAQs
Shipping, tracking, returns and everything else people ask us before their first order. If your question is not answered here, email us at campunknown@mail.com.
How much is shipping?
Shipping is calculated at checkout based on your order, and it is free on U.S. orders over $70. You will see the exact cost before you pay, with no charges added afterwards.
Where do you ship to?
We currently ship within the United States only. If you are outside the U.S. and want to be told when that changes, sign up to our newsletter at the bottom of any page.
How quickly will you answer my question?
We answer messages and emails in the order they arrive and we try to reply as promptly as we can. Most of the time you will hear back within 24 hours.
How long does it take before my order ships?
Order processing usually takes 1 to 3 business days from the day you place it. Most orders are packed within 24 hours, but if the warehouse is unusually busy it can take the full 3 days.
When do orders go out?
Orders are processed within 1 to 3 business days, Monday to Friday, excluding major holidays. Once your parcel leaves the warehouse you will get an email with the tracking number.
Can I change my shipping address after ordering?
Once an order is placed it can be packed and shipped within 24 hours, so address changes are not always possible. Email us at campunknown@mail.com straight away with your name and order number and we will try to catch it before it leaves. There is no guarantee once it is out the door, but we will do what we can.
Will my order arrive in one package?
Not always. Depending on the size of your order you may receive separate packages, and they can arrive 1 to 2 business days apart.
What happens if something is out of stock?
If any item in your order is out of stock we will email you with the date we expect it to ship. If it is not due back within 2 weeks we will refund you for that item automatically.
How do I track my order?
Use the Track Your Order link in the main menu and enter the tracking number from your shipping email. If anything looks wrong, get in touch and we will chase it up for you.
Why is my tracking number not updating?
Tracking can sit without an update for a day or two after a parcel is scanned in, which is normal. If your tracking has not moved for several days, email us with your order number so we can confirm the shipment went out correctly.
Tracking says delivered but nothing arrived. What now?
Once a parcel has been handed over, U.S. delivery issues sit with USPS. You can call USPS on (800) 275-8777 to have them locate it at your local post office, and email us at campunknown@mail.com so we can help from our side too.
Something is missing or damaged. What do I do?
Contact us as soon as you notice so we can put it right. Our money back guarantee runs for 30 days from delivery, so get in touch inside that window either through the contact page or by email at campunknown@mail.com.
How do I return something?
Email campunknown@mail.com or use our contact form within 30 days of delivery, with your order number and what is wrong. We reply within one business day. If the return is approved we send you the return address and step by step instructions. Please wait for that email before posting anything back, because a parcel that arrives without an approved return cannot be matched to your order. The full process is on our Refund Policy page.
Do I have to pay to send an item back?
If the item arrived damaged, faulty, or was not what you ordered, the return is on us and you will not pay a penny to send it back. For a change of mind return, the original shipping is not refunded and the return postage may be yours to cover, depending on the item. We tell you which one applies when we approve your return, so there are no surprises after the fact.
